Zix has restored the secure portal environment and secure messages sent through the EntrustedMail encryption gateway have been delivered.
We will be following up with Zix and will share the post-mortem incident report on the EntrustedMail CareDesk (caredesk.entrustedmail.com) once it becomes available.
We truly apologize for the inconvenience this issue has caused and understand that an outage this prolonged has no doubt impacted your business operations.
Posted Feb 10, 2022 - 19:10 EST
Monitoring
Zix has restored service to their Data Center. Mail system deliver routes have been restored and are currently working through the backlog of queued messages.
Posted Feb 10, 2022 - 18:47 EST
Update
17:20 Zix Engineers are continuing to work diligently to get the data center back to normal operational status.
"Some mail systems have been restored and are currently working through the backlog of queued messages. A number of systems require a sequential approach in order to bring them up safely which is taking more time than expected. We are still seeing issues with Link protection as well as systems requiring encryption key look up . We apologize for any inconvenience this is currently causing."
Posted Feb 10, 2022 - 17:25 EST
Update
Zix Engineers are continuing to work and make progress in getting the data center back to normal operational status. Some mail systems have been restored and is currently working through the backlog of queued messages.
Posted Feb 10, 2022 - 16:01 EST
Update
We are continuing to work on a fix for this issue.
Posted Feb 10, 2022 - 14:02 EST
Identified
Zix Engineers are continuing to work and make progress in getting the datacenter back to normal operational status.
Posted Feb 10, 2022 - 14:01 EST
Update
Zix Corp is reporting service issues with the Zix Datacenter. This outage will impact Entrustedmail customers using Zix Encryption (all Zix encryption customer worldwide).
All Zix Secure Email Portals are currently unreachable. Secure Message are being queued by our systems to be delivered once the Zix Data Center is back online.
Posted Feb 10, 2022 - 12:58 EST
Investigating
We are currently investigating this issue.
Posted Feb 10, 2022 - 12:56 EST
This incident affected: Zix Encryption Service (Secure Message Portal - Powered by Zix, Zix Encryption Email Encryption Gateway).